Our Company Culture

We are proud of our People and Culture which we believe sets us apart from the rest and is the reason for our success! Whether through our Learning and Development plans, Company Values or recognising our employee's successes, we strive to be a company we can be proud of, a place you can make a real difference and where you can grow alongside us!

Our Core Values


Own it

We care about our business as if it were our own. We always see the bigger picture and know how to deliver a positive impact on our business, customers, communities and the planet! We empower people and trust their judgement to make decisions and try new things! We thrive on positive energy. take pride in delivering outstanding results and what we do, we take time to celebrate and live in the moment!

Learn, grow and innovate

We are a place where nothing stays still. We step outside our comfort zone and we are not afraid to fail! We beleive in giving out team the opportunities they need to learn, develop and grow and the confidence to be the best they can be. We learn from our experience and use that to innovate, whilst striving to balance profit and purpose. Our commitment to innovate in product, services and technology make us a fantastic and rewarding place to work.

Be one team

We believe in what we do and we do it together as one team. Whoever you are, whatever you look like, wherever you are from, you'll feel at home with us. We care about our team wellbeing, physically, mentally and socially and we create the best environment to provide opportunities for all. It's our diversity that makes us special. We act as one team regardless of job role, location or background. We have each others backs and understand that respect builds trust.

Communicate honestly

We communicate openly to ensure we all deliver against our goals. We keep everyone informed of what's happening across the business. We take the time to listen because we care deeply about what everyone has to say. We don't over complicate, staying focussed on delivering positive experiences to all. We're authentic, genuine, transparent, building meaningful relationships with our teams, owners, customers and communities.

Sykes is growing phenomenally quickly and I'm grateful to have been able to grow along with them!

Jon Parsons, Head of Customer Acquisition

Personal growth

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Personal growth is woven into our culture. At our Chester office, we have two dedicated Learning Suites, as well as an online learning platform, the Sykes Learning System. We know the value of having knowledgeable and long-standing colleagues, so we strive to promote internally where we can.

Our Company Benefits


Health and Wellbeing

It is our top priority to ensure the wellbeing of our people, and we realise that work is only one part of a full life. We design our policies with a ‘support the whole person’ mindset and offer online and telephone-based wellbeing support options.

Learning & Development

You’ll have access to a constant stream of learning at Sykes. Whether it’s skills-based training or supported professional qualifications, you’ll have the chance to develop at a pace that suits you.

Paid Volunteer Days

Every member of the Sykes Family can take two paid days off a year to volunteer and make a real difference. We work with national and regional community organisations and charities to offer team and individual volunteering opportunities, or our staff can select an initiative of their choice to make a positive impact.

Bonus Scheme

We know our people are the foundation of our success, so we like to share that success with them. All staff will be eligible to join one of our bonus schemes.

Discounted Staycations

Love cottage holidays? You’ll love them even more with your 20% staff discount. We also offer friends and family discounts - prepare to be very popular amongst your loved ones!

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Our wider impact

Our culture is ‘profit with purpose’ - whether it’s a team event volunteering at a local charity or joining a lunch and learn session to understand how to champion sustainability, life in the Sykes Family is all about making a positive impact.

Latest Opportunities

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