Company Values

We’re really proud of the unique culture we’ve built here at Sykes. Our friendly and supportive family of colleagues is often cited as one of the best things about working at Sykes. We know that a great workplace is about more than perks (although we have plenty of those too!) - it's about putting our people at the heart of what we do, whether that’s wellbeing, personal development or getting together to celebrate success.

Our core values


We Achieve Together

We understand that we achieve more when we work together. That is why achieving together is our first value – it’s paramount in effecting positive change for our colleagues, customers and owners. It means we act in the best interests of the entire Sykes Family in everything we do. You’ll see it in the ‘thanks’ a colleague sends you on our Recognize app and you'll feel it in the welcome you get when you walk into one of our friendly offices.

We Communicate Honestly

Open communication is essential to establishing high levels of trust and exceptional teamwork. When you have both, you have a great business. This is clear in every area of Sykes, whether it is at one of our CEO's monthly updates or the opportunity for colleagues to provide feedback through our regular employee surveys.

We Earn Trust

Everyone deserves to be treated with respect and dignity. You'll see it in how we measure performance (customer satisfaction is a key success indicator). You’ll experience it in the enhanced packages we have designed for every stage of our employees’ lives – whether you’re a new parent or need support with your mental health.

We Drive Innovation and Change

Sykes is a place where nothing stays still. In fact, our forward-thinking nature makes us such an exciting company to work for. Through our evolving tech platforms, customer experience enhancements and industry-leading data suite, you will see that we are constantly driving innovation and change.

We Grow and Learn

Last year, our Product team's experiments failed 150 times. As a result, we learned 150 new things! New approaches are part of our company mindset; we don't shy away from stepping outside our comfort zone to develop something new. You'll see it in our excitement at new ideas and feel it in our suite of training and development programmes, each one designed to help you advance your career.

Sykes is growing phenomenally quickly, and I'm grateful to have been able to grow along with them.

Jon Parsons, Head of Customer Acquisition

Personal growth

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Personal growth is woven into our culture. At our Chester office, we have two dedicated Learning Suites, as well as an online learning platform, the Sykes Learning System. We know the value of having knowledgeable and long-standing colleagues, so we strive to promote internally where we can.



Health and wellbeing

It is our top priority to ensure the wellbeing of our people, and we realise that work is only one part of a full life. We design our policies with a ‘support the whole person’ mindset and offer online and telephone-based wellbeing support options.

Learning & Development

You’ll have access to a constant stream of learning at Sykes. Whether it’s skills-based training or supported professional qualifications, you’ll have the chance to develop at a pace that suits you.

Paid volunteer days

Every member of the Sykes Family can take two paid days off a year to volunteer and make a real difference. We work with national and regional community organisations and charities to offer team and individual volunteering opportunities, or our staff can select an initiative of their choice to make a positive impact.

Bonus scheme

We know our people are the foundation of our success, so we like to share that success with them. All staff will be eligible to join one of our bonus schemes.

Discounted holidays

Love cottage holidays? You’ll love them even more with your 20% staff discount. We also offer friends and family discounts - prepare to be very popular amongst your loved ones!

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Our wider impact

Our culture is ‘profit with purpose’ - whether it’s a team event volunteering at a local charity or joining a lunch and learn session to understand how to champion sustainability, life in the Sykes Family is all about making a positive impact.

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