Our Teams
Our head office in Chester city centre houses eight departments across four floors, all dedicated to delivering the best possible customer service to our holidaymakers, cottage owners and suppliers. Our people drive our business forward in every way, sharing and nurturing valuable skills, and working together to achieve common goals and shared values.
Technology
Sykes has successfully transitioned from a holiday home agency to a market-leading technology company, with our IT systems driving our agility and success. We were early adopters of the web - being quick to offer online bookings and the first in our industry to develop a dedicated mobile app.
Product
Our Product department is a multi-disciplined team of passionate Product Owners, Developers, Testers, Designers, Data Analysts and UX Researchers and is crucial to business success. Their focus is to provide an innovative experience for our customers and owners, using actionable data that is challenging and rewarding.
Sales & Customer Relations
The Sales and Customer Relations team is a pivotal part of the business and is one of our longest-standing teams. They remain at the forefront of customer and owner interactions, dealing with sales enquiries over the telephone, email and via live chat, in a fun, target-based and fast-paced environment.
Property Recruitment
Our Property Recruitment team is essential in ensuring our forecasted growth. They are at the forefront of our national property acquisition and at the start of our international footprint. The passionate team welcome property owners from initial enquiry, through property visits, contract sign off and at final go-live.
Finance
To ensure that Sykes remains at the top of the industry, our Finance team has successfully driven innovative and cutting-edge initiatives. They are critical in ensuring investments are being made into the right area, ensuring the money comes in so we can pay suppliers and our hardworking, dedicated colleagues!
Marketing
One of the largest departments in the company, our Marketing team has an impressive wealth of talent! From planning a killer Christmas conference performance to spearheading a nationwide TV campaign and pioneering digital strategies, they are the innovators and creative minds behind Sykes Holiday Cottages.
Design & Creative
Our Design and Creative team are a dynamic group who are consistently working to push boundaries! From producing materials for our latest Property Recruitment expo to drafting graphics for our Christmas conference, the team influences every aspect of our branding.
People & Culture
The People and Culture team embody everything that Sykes stands for, ensuring everyone who comes into contact with the brand has the best experience possible. They handle everything from employee engagement programmes to new wellbeing initiatives and our eLearning strategy!
Operations
Our Operational teams work closely with our sister brands to ensure our properties are ready and welcoming for guests, providing crisp and clean linen, property maintenance, liaising with contractors, and supporting guests in residence. Our Operational team members go the extra mile to ensure our guests have the best holiday.
