Meet the Leadership Team

Graham Donoghue - Group Chief Executive Officer

Graham has been our CEO since 2016, having previously held the position of Group Chief Product Officer at MoneySuperMarket Group, in addition to Managing Director and Board roles at both MoneySuperMarket and TUI previously. Despite his experience, Graham isn’t your usual CEO and if you are lucky enough to visit our Chester HQ, you may spot him manning our Friday beer trolley, handing out roses on Valentine’s Day or generally having a chinwag with our colleagues!

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Graham has been our CEO since 2016, having previously held the position of Group Chief Product Officer at MoneySuperMarket Group, in addition to Managing Director and Board roles at both MoneySuperMarket and TUI previously. Despite his experience, Graham isn’t your usual CEO and if you are lucky enough to visit our Chester HQ, you may spot him manning our Friday beer trolley, handing out roses on Valentine’s Day or generally having a chinwag with our colleagues!

Charlotte Owen – Acting Group Chief Financial Officer

Charlotte joined the Sykes Family in 2018, bringing her experience from previous roles at Sky, PwC and Grosvenor. She oversees the awesome Finance team, from reporting to operations to commercial finance and strategy, who work across all divisions in the Group.

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Charlotte joined the Sykes Family in 2018, bringing her experience from previous roles at Sky, PwC and Grosvenor. She oversees the awesome Finance team, from reporting to operations to commercial finance and strategy, who work across all divisions in the Group.

James Shaw - Managing Director (Group CMO Forge)

James has been our Chief Marketing Officer since February 2016, joining the Sykes Holiday Cottages Family with a wealth of experience in building Digital Marketing operations globally. Since then, James has been busy at work, expanding our team of superstar Marketing professionals and in early 2020 rolled out our newest Digital Marketing and TV advertising campaign – a first for Sykes!

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James has been our Chief Marketing Officer since February 2016, joining the Sykes Holiday Cottages Family with a wealth of experience in building Digital Marketing operations globally. Since then, James has been busy at work, expanding our team of superstar Marketing professionals and in early 2020 rolled out our newest Digital Marketing and TV advertising campaign – a first for Sykes!

Adam Platt - Group Chief Technical Officer

Adam is one of the longest-standing members of our Leadership team, having joined us way back in 2008. In July 2020, Adam became our Technical Director and leads our award-winning Tech department from the front, building out our DevOps, Cyber Security, Business Intelligence and Software Development function across the Sykes company and our sister brands!

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Adam is one of the longest-standing members of our Leadership team, having joined us way back in 2008. In July 2020, Adam became our Technical Director and leads our award-winning Tech department from the front, building out our DevOps, Cyber Security, Business Intelligence and Software Development function across the Sykes company and our sister brands!

Stephen Joyce - Group Chief People Officer

Stephen joined the Sykes Holiday Cottages Family in March 2022, after holding the position of Chief People Officer at Your Housing Group. Here, he spent 7 years leading the team and supporting the 1000+ employees with a focus on culture and values. He was also the lead in driving the People Plus strategy, which focused on wellbeing, communication, engagement and occupational safety. Catch Stephen leading our talented people team, ensuring we remain focused on the first pillar of our house model.

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Stephen joined the Sykes Holiday Cottages Family in March 2022, after holding the position of Chief People Officer at Your Housing Group. Here, he spent 7 years leading the team and supporting the 1000+ employees with a focus on culture and values. He was also the lead in driving the People Plus strategy, which focused on wellbeing, communication, engagement and occupational safety. Catch Stephen leading our talented people team, ensuring we remain focused on the first pillar of our house model.

Matt Prescott - Director of Product

Matt joined the Sykes Family in November 2015 and has since climbed the ranks to become our Director of Product. Matt has extensive knowledge and experience in building customer-focused Product teams with a data-driven approach and is responsible for all consumer-facing products across our business, as well as our technically passionate Product department at our Chester HQ.

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Matt joined the Sykes Family in November 2015 and has since climbed the ranks to become our Director of Product. Matt has extensive knowledge and experience in building customer-focused Product teams with a data-driven approach and is responsible for all consumer-facing products across our business, as well as our technically passionate Product department at our Chester HQ.

Harriet Kerr - Commercial Director

Harriet joined our family in January 2019, with a wealth of experience and success in business development, account management and commercial analysis. Harriet has held senior roles at STA Travel & BUNAC, and currently oversees our Property Recruitment team who, for the last two years, have exceeded our internal booking targets and show no sign of slowing down!

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Harriet joined our family in January 2019, with a wealth of experience and success in business development, account management and commercial analysis. Harriet has held senior roles at STA Travel & BUNAC, and currently oversees our Property Recruitment team who, for the last two years, have exceeded our internal booking targets and show no sign of slowing down!

Jemma Clarke – General Counsel

Jemma joined us in February 2021, having gained a wealth of experience at a top US law firm, and upon moving back up North, the top ranking most active law firm in her area of expertise, and she knows us well, having acted for us since 2017. Jemma’s team is responsible for the legal wellbeing of the Sykes group - ensuring we make the most of opportunities, properly manage risk, and have the confidence that our business-as-usual dealings with our owners and customers are best in class.

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Jemma joined us in February 2021, having gained a wealth of experience at a top US law firm, and upon moving back up North, the top ranking most active law firm in her area of expertise, and she knows us well, having acted for us since 2017. Jemma’s team is responsible for the legal wellbeing of the Sykes group - ensuring we make the most of opportunities, properly manage risk, and have the confidence that our business-as-usual dealings with our owners and customers are best in class.

Luke Squires – Operations Director

Luke joined our Sykes family in January 2022, previously having held senior roles at Virgin Holidays and Virgin Atlantic. Luke brings experience of leading and developing customer operations teams, with a focus on new technology and delivering efficient processes. Luke directs his efforts towards building contact channels that enable customers to interact with us in a way that suits them and exceeds their expectations and requirements.

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Luke joined our Sykes family in January 2022, previously having held senior roles at Virgin Holidays and Virgin Atlantic. Luke brings experience of leading and developing customer operations teams, with a focus on new technology and delivering efficient processes. Luke directs his efforts towards building contact channels that enable customers to interact with us in a way that suits them and exceeds their expectations and requirements.